Dear Valued Customer:
Our industry is based on celebrations. As the COVID-19 (Corona Virus) develops and moves around the country, it could have an impact on events in your area. We urge you to have the discussions up front with your customers about cancellations and responsibilities.
When you place a flower order with us, we are assuming that you have had the discussion with your client and have taken appropriate steps to protect your business: contracts, deposits, insurance. Moving forward, we may ask for deposits on large event orders. We will also accept cancellations if they are received 14 days before ship date.
Respectfully, if an event is cancelled closer to the event date we believe that is a discussion between you and your customer, and we will expect payment for the flowers ordered for your event.
We hope this virus will be less serious than anticipated. Regardless, we think this virus may have at least a short-term economic impact on our industry. We feel a great deal of responsibility to our customers and to our Mayesh staff. If we are prudent and thoughtful we can all weather this storm --- if not undamaged at least seaworthy.
Thank you,
Mayesh Wholesale Florist, Inc.
